Shipping & Returns

SHIPPING POLICY

MR HOME ships in all of Europe!

All the prices on the website do not include shipping costs. Shipping charges for your order will be calculated and displayed at checkout. Shipping costs are calculated based on the shipping address.

Shipment processing time

We aim to dispatch orders within 1 - 3 working days however this can vary due to stock availability. Please allow additional days in transit for delivery.

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Orders are not processed on weekends or holidays.

Estimated shipping time of the order

Please note that the estimated delivery times are from the date of dispatch.

LOCATION ESTIMATED TIME DUTY/TAX

The Netherlands 1 - 3 days VAT charged upfront

European Union 1 - 3 days VAT charged upfront

United Kingdom 2 - 4 days Charged by country

Swiss 2 - 4 days Charged by country

Shipment conformation & order tracking

After your order has been shipped you will receive an e-mail with the Shipment Confirmation containing your track & trace number(s). This will be active within 24 hours.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.

Wrong address disclaimer

We want to make sure you receive your products, so make sure you enter the right shipping address and right contact name of the person who will receive it. It is the responsibility of the buyer to make sure that they enter their shipping address correctly. Please double check the address you provided with your order. If you make a mistake, or things change, write to us immediately at contact@mr-home.nl and we may be able to modify your order. If your order is already processed or has been shipped, we are no longer able to change the address.

In the unlikely event that you have entered the wrong address with your order, the only thing we can do after your order has been shipped is to wait and see whether the package is returned to us. After receipt, we can send the package to the correct address. In this case, the additional costs for shipping are borne by the buyer.

The customer is responsible for the correctness of the data provided by the customer to MR HOME.

Liability for shipment

Delivery times are quoted in good faith, we are not liable for any expenses or other costs incurred due to failed or late deliveries. MR HOME is not responsible for packages that are sent to a wrong address that is provided by the buyer. We have no obligation to check and in the event of incorrect or incomplete information on the part of the customer, the latter bears all consequences in this regard (delivery period), direct as well as indirect.

Delivery

Delivery takes place either by handing over the goods directly to the customer or by handing over the goods to a forwarder or carrier at MR HOME's premises. MR HOME is free to choose whether to appoint a forwarder or carrier.

The goods travel at the customer's risk, even if they are shipped carriage paid.

Damages or delivered but not received

All our shipments contain a track & trace number. If the tracking information confirms that the item has been delivered to your order address but you have not received the order, please contact the carrier to investigate this issue.

MR HOME cannot be held responsible for packages where the tracking information states that the package has been delivered to your order address.

If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.

Customs, duties and taxes

MR HOME is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

All Packages imported to your country may be subject to customs, taxes or other fees.

MR HOME doesn't have any control over customs charges levied by governments around the world on the importation of goods. Every country has their own specific rates for duties and its worth to frequently check the possible charges you may incur as a result of buying goods from an international seller.

Please note, any order that's declined by the receiver due to a customs charge reason will only get refunded on the successful return of the item to us. In this case we will refund the full amount minus any customs charges applied to the shipment that we have to pay as a result of you refusing the order.

EXCHANGE & REFUND POLICY

If you are not entirely satisfied with your purchase, we're here to help!

Return policy

All customers must contact us before returning their products.

If you are not satisfied with the product at the time of delivery, you can contact us via email or our web form. Please state your order details and the reason why you want to return your purchase. A product can be returned up to 30 days after receipt.

All customers must contact us before returning their products. Thereby they must provide us with the track & trace information of the shipment after the package is sent. We won't be responsible for loss of your return. Partly for this reason we recommend that you send your exchange or return with a tracking number so we can follow your return.

It takes 1-2 business days to process your return from the moment we receive it.

Exchange & refund policy

After we have received and inspected the returned products we will contact you about your refund or exchange.

If you choose to exchange the returned product, the new product will be shipped within 1 to 3 business days after processing the returned product.

if you opt for a refund of the purchase amount, we aim to transfer the purchase amount within 1 to 3 business days after processing the returned product. A full refund will be issued to the original payment method after we receive the returned products. Shipping charges are non-refundable.

Some financial institutions can take up to 3 business days or longer to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.

Gift vouchers and free gifts

Gift vouchers cannot be returned or exchanged for a card refund.

All returned items that were paid for with a gift card will be refunded as store credit for you to use for a future purchase.

If you want a refund of the purchase price and you have claimed a free gift, you must return the gift or it will be deducted from your refund total.

Costs of return or exchange

By placing an order with MR HOME, you are responsible for the return costs to

MR HOME.

Disclaimer returns

We won't be responsible for loss of your return or exchange. Partly for this reason we recommend that you send your exchange or return with a tracking number and send by registered e-mail so you can follow your exchange/return.

Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.